14 Days Returns Policy:
We want you to be happy with your every purchase with us. That is why we offer our customers a open exchange/refund policy.
You may return your order to us within 14 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund of price of goods provided that the products are returned complete, in perfect condition, not used, or washed and in the original packaging as when supplied. We will issue a refund on receipt, excluding the original delivery charge.
All returns with free standard delivery will incur a handling charge of £2.99
We cannot accept items for a refund or exchange if the goods are not in perfect condition, in the original packaging, or it is obvious to us that the goods have been used or washed. Goods ordered or made especially on your behalf are strictly non returnable and non refundable.
When returning items you are strongly recommended to obtain proof of posting, We cannot accept any responsibility for parcels lost in transit.
To return your order, please fill in the form below requesting a Returns Authorisation Number. (RAN)
Make sure when you are wanting to return an item you complete and wait for RAN code
You will get a confirmation email with the shipping guidelines once the return request is approved..
To start the returning process for your order, please enter your email address or the order number below.
How do I return?
Enter your order number and email address in the fields above and click Start.
Follow the instructions and select the items you want to return.
Are there any charges for return?
Original delivery charges are non-refundable,
return orders with free standard delivery will incur a £2.99 admin charge
You are responsible for the cost of the return shipping this is non refundable.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 28 working days